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Lifetime Warranty

5.0 out of 5 star rating
5.0 star rating|4 reviews

The Lifetime Warranty is only valid for purchase with a new HERO trampoline.

Afterpay

With Jumpflex® Hero trampolines, you truly can "play for life." Upgrade to a lifetime warranty at the time of purchase (a $300 value) and enjoy unmatched peace of mind. This lifetime warranty covers the frame, jumping mat, springs, spring pad, and safety net. Our comprehensive warranty protects against any faults, defects, or failures resulting from the manufacturing process, ensuring your trampoline remains a reliable source of joy for years to come.

Real Reviews From Real Customers

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4.8 out of 5 star rating
4.8 star rating|12,875 reviews
Lauri H. Verified BuyerApril 17, 2025
5.0 out of 5 star rating
1 reviews
My 3 year old grandson loves his jump flex trampoline!
Katy H. Verified BuyerApril 16, 2025
5.0 out of 5 star rating
1 reviews
Very happy. Easy to put together. Great qualify. Kids are thrilled
Kevin S. Verified BuyerApril 14, 2025
5.0 out of 5 star rating
1 reviews
I bought a trampoline and the next day they had a sale plus gift and they fulfilled it right away! Awesome costumer service and awesome product!
Kevin S. Verified BuyerApril 14, 2025
5.0 out of 5 star rating
1 reviews
Great addition to the trampoline!
zaki r. Verified BuyerApril 12, 2025
5.0 out of 5 star rating
1 reviews
Customer service is 5 star ! One of the boxes was missing with the deliver and they delivered it a few days later !
zaki r. Verified BuyerApril 12, 2025
5.0 out of 5 star rating
1 reviews
Well made and off the perfect amount of sun cover and also as a added bonus it keeps bird poop out :)
zaki r. Verified BuyerApril 12, 2025
5.0 out of 5 star rating
1 reviews
We’ve only had the trampoline for a month and have enjoyed it very much for the few times we’ve used it . It is extremely well made and very sturdy . I would give it 2 thumbs up and highly recommend ...
Richard B. Verified BuyerApril 11, 2025
5.0 out of 5 star rating
1 reviews
Love it being Canadian an and well made. A little struggle fitting bottom pieces together
Richard B. Verified BuyerApril 6, 2025
5.0 out of 5 star rating
1 reviews
Very happy especially knowing it is Canadian made!
David G. Verified BuyerMarch 28, 2025
5.0 out of 5 star rating
1 reviews
The product is extremely well built and sturdy. My kids love it. I'm 230 lbs and can jump on it with no issues. Really impressed. My only concern would be hooking up the basketball net. The hooks that...
Stephen S. Verified BuyerFebruary 18, 2025
5.0 out of 5 star rating
1 reviews
Haven't installed it. It's winter where I am. I wanted to thank Chloe from the support team who was able to help with the issues I had with shipping all 3 boxes. She was great and took care of everyth...
Stephen S. Verified BuyerFebruary 18, 2025
5.0 out of 5 star rating
1 reviews
Haven't installed it. It's winter where I am. I wanted to thank Chloe from the support team who was able to help with the issues I had with shipping all 3 boxes. She was great and took care of everyth...

Jumpflex® Lifetime Warranty

Terms and Conditions

This warranty provides, at no extra cost to you, all parts necessary to ensure your trampoline is in proper working condition throughout your life.


• Cover includes: Any fault, defect, or failure occurring as a result of the manufacturing process.

• Cover excludes: Any faults caused by lack of maintenance, acts of nature, weather damage, misuse, incorrect assembly, or normal wear and tear. External sources such as theft, fire damage, cuts, or vandalism are not covered.

• This warranty does not cover misuse or minor imperfections in trampolines that meet design specifications or do not materially alter functionality.

• Not transferable - all warranty claims must be made by the person who made the original purchase of the trampoline from Jumpflex®.

• Must show proof of purchase / order number and include photos showing the suspected defect.

• Jumpflex® reserves the right to determine whether to repair or replace the trampoline.

• Valid for purchases on or after 9 May 2022.

• This warranty does not cover Jumpflex® accessories.

• Only valid on HERO™ trampolines.